Overview
Prakal Medical Center respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, booking portals, communication channels, and related services.
Information We Collect
We may collect information you provide directly, including your name, phone number, email address, appointment details, service requests, and messages sent to us through forms, phone calls, WhatsApp, or other communication channels.
We may also collect limited technical information such as browser type, device information, pages visited, referring pages, and usage analytics to help us maintain and improve our website.
How We Use Information
We use information to respond to inquiries, manage bookings, provide healthcare and diagnostic services, communicate with patients, improve our services, maintain website security, and comply with applicable legal and regulatory obligations.
Analytics and Advertising
We use Google Analytics and Google Ads to understand website usage, measure advertising performance, and improve our services. These services may use cookies or similar technologies to collect device, browser, interaction, and advertising referral information. You can manage cookies through your browser settings and review Google's privacy information at policies.google.com/privacy.
Meta and Messaging Integrations
If you contact us through Meta products such as Facebook, Instagram, Messenger, or WhatsApp, we may receive the profile, message, and contact information made available through those platforms. We use that information only to respond to your request, provide support, schedule services, and manage related communications.
Information Sharing
We do not sell personal information. We may share information with trusted service providers who help us operate our website, booking systems, analytics, communications, and healthcare services. We may also disclose information when required by law, regulation, court order, or to protect patients, staff, or the public.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect information. We retain information only for as long as necessary for healthcare, operational, legal, accounting, and regulatory purposes.
Your Choices
You may contact us to request access, correction, or deletion of your personal information, subject to applicable healthcare, regulatory, and legal recordkeeping requirements.
Contact Us
For privacy questions, contact Prakal Medical Center at info@prakal.com.ng or 0700 007 7252. You may also visit us at 83 Eastern Highway, Satellite Town, Opposite University of Calabar Teaching Hospital, Calabar.